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got a question? |
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How accurate are
the colours of the hats pictured on capitate.co.uk? |
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If you can't find the answer here, please e-mail your
question to
enquiries@capitate.co.uk
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We have made every effort to display the
true colours of our products. Keep in mind that the colours you see will
depend on your monitor, so we cannot guarantee that they'll be
completely accurate. |
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When will I get my cap? |
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We also appreciate your suggestions and
feedback. Please drop us a line at
feedback@capitate.co.uk |
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Your cap will normally be dispatched
within 72 hours,
but we always do our best to make sure your cap is sent out same day.
Most of our customers receive their
order within 7 days. |
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Do you ship worldwide? |
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Yes. We ship to most countries. Find out
more about our international delivery
and countries we currently ship to. 56 at last count! |
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Can I pay in Euros? |
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Yes you can. When you click 'Buy
Now', you will be taken to a secure section on PayPal. The default
currency is 'Pound Sterling', however,
PayPal lets you send money in Euros (if this is primary
currency)
On the Payment Details screen you will see the current exchange rate and
the cost in Euros. PayPal will handle the conversion for you. |
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Why are Von Dutch caps
no longer available? |
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In light of racism allegations which
appeared in the Orange County Weekly, which we recently became aware of,
we have reviewed our position and have withdrawn Von Dutch from our
range. Click here to find out more. |
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Are all the caps shown in stock? |
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All our hats (unless otherwise stated) are
in stock and usually shipped within 3 days. Unlike some of our UK
competitors who take your money then take up to 30 days to deliver.
Occasionally,
we are overwhelmed by the demand for certain items and we do run out. We
appreciate that this can be frustrating and we are sorry. We have considered removing out of stock caps temporarily
from the site but customer feedback tells us that it often helps to make comparisons,
even if a cap's not in stock before deciding on a
final purchase. |
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Can I get a refund if
I'm not happy with the cap? |
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We will gladly issue a refund within 30 days of
the purchase if you are not completely satisfied with your cap. See our
returns policy for more information. |
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What if I can't find
the cap I want? |
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Please send an email to
enquiries@capitate.co.uk. Even if
we can't get it for you, we really appreciate the feedback and will bear
your suggestion in mind when we review our product range.
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Can I buy in bulk? |
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If you are looking for a lot of hats - perhaps for a
corporate event, or a team - please send an email to
enquiries@capitate.co.uk.
Please state what hat(s) you're looking for, when you need them by and
quantities. |
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How do I care for my cap? |
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We know more about hats than anyone else, and that
includes the best way to care of our products. Check out our dedicated
cap care section for more. |
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Do you do custom
embroidered caps? |
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Unfortunately not, but you could you try
CopyCaps.com.
They allow you to design your own cap and have your own message or image
embroidered. No minimum orders either. |
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How much do I have to pay for
post and packing? |
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There is a flat £3.50 fee to cover these
costs. If you but more than one cap, well gladly refund you the extra.
You only pay the £3.50 charge once, regardless of how many caps you buy.
There is no extra charge for VAT. |
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Is my on-line payment secure? |
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We have teamed up with the most reputable payment service
provider around - PayPal. They look after the online financial
transaction of 40 million people in 28 countries. There process is very
simple and secure. |
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What if I don't want to
pay online? |
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You can send a Cheque or Postal Order
instead. Click here to find out more. |
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Do you have any shops? |
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We're currently on-line only. However, we are considering
introducing Capitate shops throughout the UK. |
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Do you have any vacancies? |
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At the moment we do not have any jobs available. |
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What do your current
customers think about Capitate.co.uk? |
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We take a real pride in our product range
and the service we provide. Check out our customer
testimonials section to find out more. |
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I've seen a celebrity
in a baseball cap and I'm not sure which cap it was |
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Have a look at our
'Who, Wear, What' section. We've got
pics of lots of well known actors, musicians and even politicians in
their favourite cap. |
